Resume
Experience
Designed high fidelity prototypes in Figma to demonstrate user interfaces and workflows.
Independently organized usability tests by creating use contexts, tasks, and conducting tests with 8-10 users per round.
Participated in share-outs with various stakeholders to communicate feature updates and progress while responding to questions and feedback.
Generated journey maps for user onboarding to create a better understanding of current processes and how to improve them.
Utilized Zendesk ticket platform to answer over 600 customer inquiries.
Navigated the FastSpring sales portal and internal customer account portals to accurately determine the problem and solution for the customer.
Developed a Snagit Editor prototype to improve customer self-serve capabilities and feature discoverability.
Skills
HTML and CSS
WordPress
Figma
Adobe Illustrator, Adobe InDesign
Dovetail
Moderated user research methods
Google Analytics