Resume

Download

B.A. Experience Architecture, 4.0

Graduating May 2026

Knowledge Commons, East Lansing, MI

May 2025 - Current

Designed medium-fidelity prototype templates for developers by conducting a content audit of the site resulting in unification and clarity of content layout.
Wrote interview protocols to determine faculty and staff needs for a new iteration of a teaching support site.
Completed landscape analyses to understand industry standard content layouts to create improved website organization.

TechSmith, East Lansing, MI

May 2025 - Current

Designed high fidelity prototypes in Figma to demonstrate user interfaces and workflows.

Independently organized usability tests by creating use contexts, tasks, and conducting tests with 8-10 users per round.
Participated in share-outs with various stakeholders to communicate feature updates and progress while responding to questions and feedback.
Generated journey maps for user onboarding to create a better understanding of current processes and how to improve them.

MSU Annual Giving, East Lansing, MI

September 2023 - September 2025

Wrote and designed email solicitations generating over $50,000 in donations.
Built engaging emails using iModules and Litmus to solicit donations for colleges, units, and student organizations across campus.
Managed result statistics for email campaign success and donations received using Excel to monitor year-over-year campaign improvement.
Assisted in proofreading email solicitations sent out by the Annual Giving Department to ensure adherence to the MSU style sheet guidelines.

TechSmith, East Lansing, MI

March 2024 - April 2025

Utilized Zendesk ticket platform to answer over 600 customer inquiries.
Navigated the FastSpring sales portal and internal customer account portals to accurately determine the problem and solution for the customer.
Developed a Snagit Editor prototype to improve customer self-serve capabilities and feature discoverability.

Maren O'Connor

Resume

Projects

Contact

Non-UX Projects